Refund policy

We ensure that all our products undergo multiple levels of quality inspection before they are shipped. However, in the unlikely event that your item arrives damaged, defective, or incorrect, please contact us within seven days of delivery.

Change-of-mind returns, including returns for sizing or personal preference, must be requested within 14 days of delivery.

Returned items must be unworn, unused, unwashed, and undamaged, with their original tags and packaging. Proof of purchase is also required.

To request a return, please use our Contact Us form. Returns sent without prior approval will not be accepted.

Customers are responsible for arranging and paying return shipping for change-of-mind returns. We recommend using tracked shipping, as Fluffdream is not responsible for returns lost or damaged in transit.

A $15 USD restocking fee applies to each returned product or set and will be deducted from the refund. One Fluffdream three-piece set counts as one product. The fee does not apply to approved returns involving damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Items

Please include your order number, a description of the problem, and clear photographs when contacting us. If your claim is approved, Fluffdream will cover reasonable return or replacement shipping costs and provide a replacement or refund.

Refunds

We will inspect your return and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 5–10 business days. Your payment provider may need additional time to post the refund.

Orders cannot be cancelled or modified after they have been processed. We reserve the right to refuse requests that do not meet this policy or appear fraudulent or abusive.

For assistance, use our Contact Us form or email contact@fluffdream.com.

Telephone: +1 (747) 222-7714